Do you accept Aetna dental insurance?
Close to two years ago, my son David joined Aetna PPO. Almost immediately Aetna started incorrectly processing claims for my own patients as if I was an Aetna provider. My son wasn't that happy with his Aetna experience and got off the panel over 6 months ago. Evidently Aetna isn't that quick at updating its provider network.. My secretary complains almost every week about incorrectly processed claims and each time she needs to spend time on the phone with Aetna getting them to reprocess our claims to correct them. When we speak to supervisors, we are told that neither of us are in network and the claims were not processed correctly. Also almost every week appointments are booked each week from our online booking application by patients with Aetna dental insurance. When we call them to explain that we are out of network, most times they cancel their appointment. The only explanation that I can think of is that Aetna is probably not updating their list of...